MyTracking – SAP Enhancement Product
Proprietary SAP Product
How many phone calls does your customer service department take on a daily basis, just to answer simple questions about order status, shipping information, etc.? Imagine having a tool where the customer can access sales order and shipping information, on-demand, without having to contact customer service.
MyTracking provides on-demand access to SAP customer service data in an intuitive browser-based interface. This tool will make the customer self-sufficient in answering all the most common customer service questions. This web-based portal will give the customer access to sales order status, shipping information in both high level reports, and drill down features.